Standard DeliveryCustomers can expect to have their correctly completed order delivered within 7-15 working days, depending on the final destination. A business day is Monday through Friday, excluding weekends and public holidays.
For your protection all parcels will require your signature upon delivery.We suggest delivery to a home or business address where someone is available to sign for delivery during business hours.
We use a variety of carriers. Depending on your order quantity and shipping address. Promise you of safe shipping and right items. These include: EMS, UPS, TNT, DHL and Fedex. The orders usually are dispatched within 72 hours from the order date. After the goods are dispatched, we will provide you a tracking number for tracking online immediately via email. If you didn't receive shipping notification letter, please check your mail box or contact us.
Late deliveriesIf you have not received your order within the expected delivery timeframe specified please contact us, We will reply you and solve them as the earliest.
CancellationsIf you wish to cancel your order, pls email us immediately. Cause that we process all orders as quickly as possible within 72 hours after orders placing, so we are not always able to cancel an order after it is placed. And shipped orders cannot be cancelled. Hope you can understand in this key point.Thank you!
Returns Policy & ProcessWe take great pride in our reputation for quality, and if for any reason you are dissatisfied with your purchase, we will assist you with an exchange or refund.
Items must be returned within 15 days of original dispatch date in a resalable condition (unworn, unwashed, with the tags still attached). The exchange/return form must be included with the item when returned. We recommend you utilize registered post as we does not take responsibility for items not received if a customer attempts to send an item to our company via non registered post. Please allow 10 days from the day you return your product for your account to be credited or your exchange product to be redelivered.
Unfortunately, we cannot accept returns that were not purchased online or through our retail stores. We cannot exchange product for a style not within our Outlet online product range.